Question 1

Does Paulux charge commissions on new clients?

Accepted Answer

No. Paulux operates on a 0% booking commission model. Unlike marketplaces that take 20% of your new client revenue, all payments process directly into your Stripe or Paystack merchant account. You keep 100% of every ticket, deposit, and gift card transaction with zero marketplace fees.

Question 2

Can Paulux run on my own custom domain?

Accepted Answer

Yes. Every Paulux deployment connects directly to your custom domain (e.g., booking.yourbrand.com) with automated SSL security. Your clients book directly with your brand, eliminating third-party app downloads and preventing competitor salons from advertising on your booking profile.

Question 3

How does Paulux handle deposit collection and chargebacks?

Accepted Answer

Paulux includes a native Deposit Enforcer requiring clients to authorize full or partial upfront deposits at checkout. Funds route directly to your merchant gateway with automated 3D Secure fraud protection, minimizing chargeback risks and eliminating no-shows on high-ticket appointment slots.

Question 4

What is Paulux?

Accepted Answer

Paulux is a self-hosted, white-label salon booking software deployed on an independent custom domain, designed to replace commission-based platforms like Fresha and Booksy with a 0% transaction-fee architecture.